Knowledge Base

  1. Attendance and Lunch Balance Alerts 

    1. Version 2.0 - How to Create a Daily Attendance Alert
    2. Version 2.0 - How to Create a Period Attendance Alert
    3. Version 2.0 - Sample Attendance Alert Content
    4. SwiftK12 – Sample Automated Attendance Alert Content
    5. Version 2.0 - How to Create a Lunch Balance Alert
  2. Automated Report Broadcast 

    1. Version 2.0 - Automated Report Broadcasting Module - User Guide
    2. Version 2.0 – Sample Letter to Parents/Guardians: Automated Report Broadcast (Update Email Address)
    3. Version 2.0 - Sample Automated Report Broadcast Content
  3. Best Practices 

    1. Version 2.0 - Best Practice Tips for Voice Jobs
    2. Version 2.0 - 7 Best Practice Tips for SMS Alerts
    3. Version 2.0 - Tips to Comply with the Telephone Consumer Protection Act
  4. Contact List Development and Management 

    1. Version 2.0 - Creating New Contact Lists from your PowerSchool Integrated Data
    2. Version 2.0 – Creating Static Contact Lists and Broadcasts from your PowerSchool Integrated Data
    3. Version 2.0 - How to Upload and Create a Custom List
    4. Version 2.0 - How to Access and Update Contact Preferences
    5. Version 2.0 - How to Use Activities-Based Contact Lists in Creating a Message
  5. Creating and Sending Messages 

    1. SwiftK12 – Creating a Message - PowerSchool & PowerTeacher
    2. SwiftK12 – How to Create and Use a Quick Alert
    3. SwiftK12 – How to Share Broadcasts on Social Media
    4. Version 2.0 - Creating a Message in PowerSchool & PowerTeacher
    5. Version 2.0 Standalone - Creating a New Message in 2.0 Standalone
  6. FAQ 

    1. SwiftK12 - FAQ: How do I upload attachments to my e-mail message?
    2. Version 2.0 - FAQ: Can I send attachments via email?
    3. Version 2.0 – FAQ: Why do some SMS text alerts have extra words (ASI Alerts) at the beginning?
    4. Version 2.0 - FAQ: What are the supported formats for wav files for Voice Calls?
  7. Getting Started 

    1. Version 2.0 - Filling Out Your Default Settings
    2. SwiftK12 - How to Fill Out Your Initial Settings
    3. Version 2.0 - Setting Up the Social Media Integration Tool
  8. Mobile Apps and Standalone Sites 

    1. Version 2.0 - ASI Mobile App User Guide
    2. Version 2.0 - How to Access the 2.0 Standalone Site
    3. SwiftK12 –How To Implement Mobile App & Standalone Site Access
    4. SwiftK12 – Sample Letter Introducing SwiftK12 PS Mobile App & Standalone
    5. SwiftK12 – How to Access the SwiftK12 Standalone Site
  9. Parent Portal 

    1. Version 2.0 - Sample Letter to Parents (Parent Portal)
    2. SwiftK12 – Introducing SwiftK12 to Parents: Sample Letter (Parent Portal)
  10. PDF Builder 

    1. SwiftK12 - How to Use PDF Builder
    2. SwiftK12 – PDF Builder: Sample Letter to Parents/Guardians (Update Email Address)
    3. SwiftK12 - Sample PDF Builder Content
  11. PowerTeacher Messaging 

    1. Version 2.0 - How to enable Teacher Messaging
    2. Version 2.0 – PowerTeacher Messaging: Sample Letter to Introduce Teacher Messaging
  12. Reporting 

    1. Version 2.0 - Navigating Reporting Activity & Help from Main Dashboard
    2. Email Reporting Guide - What does this result mean?
  13. Sample Content 

    1. Version 2.0 - Sample School Closure Content: Closures, Delays and Early Dismissals
    2. Version 2.0 - Sample Emergency Notification Content
    3. SwiftK12 – Sample School Closure Content: Closures, Delays and Early Dismissals
  14. Speak Up! 

    1. Speak Up! Module - User Guide
    2. Speak Up! – Sample Letter to Parents and Students; Resources
  15. Tips for Unexpected Closures or Delays 

    1. Version 2.0 - Preparing for an Unexpected School Closure or Delay – 5 Tips!
  16. Troubleshooting Unexpected Issues 

    1. Troubleshooting Unexpected Issues: Clearing Cookies and Cache
    2. Version 2.0 - Troubleshooting Unexpected Issues: How to Access, Review and Update Non-Fatal Data Errors
  17. File Library 

    1. Version 2.0 - Using the File Library
  18. All articles 

    1. Version 2.0 - Filling Out Your Default Settings
    2. Speak Up! Module - User Guide
    3. Version 2.0 - How to Create a Daily Attendance Alert
    4. Version 2.0 - Using the File Library
    5. Version 2.0 - Sample Letter to Parents (Parent Portal)

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