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Version 2.0 - FAQ: What are the supported formats for wav files for Voice Calls?

Alert Solutions provides an option for you to use an IVR system to pre-record wav files for continuous use.  However, if you would like to use third party software to create recordings, you may.   It's important that you use the following format for telephone transmission:

Channels: Mono

Sample rate: 8 KHz

Bits/sample: 8 or 11

Codec: PCM or mu-law

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