The file library is where you can store files and templates to help with message creation. To get started, click on File Library near the top.

Under the All button, you will automatically see every file that has been uploaded to the File Library.

Now let’s walk through uploading files for each type of message.

Voice Library

First click on the voice button near the top.

Here you will see the voice files that have already been uploaded. You can upload either a wav file or a txt file for text-to-speech. Upload a txt file by first clicking on Choose File and locating the file you wish to open.

Once the file has been selected, click Upload as Voice.

The screen will refresh and you will now see the file in the list.

You can also record a voice file directly into the file library. To do this, click Record.

When you click Record you will be given a phone number as well as a Pin number. Call the number and follow the instructions.

Once you have completed recording your message, you will just need to hit "Finish" in the lower right-hand corner of the pop-up window.

Once you have completed these steps, the voice file will appear in the file library list.

Next to each file you will see multiple options.  If it is a wav file, you will have the option to play the file and preview the message.

The Download option will allow you to download the message.

Editing a Message

The Edit option will allow you to edit the message. (Note: This is not available for wav files.)

When you edit a txt file for voice you can adjust the name of the file as well as the message text. You can also preview how the file will sound by clicking Play.

Once you are satisfied with the message, click Save.

Replacing a File

You can also replace a file in the list.

Click Choose File and select the file you wish to use. Once you have the file selected click Replace.

Renaming a File

You can also rename a file in the list.

Just change the file name and click the disc icon to save.

Deleting a File

And finally, you can delete a file in the list.

You will need to confirm you want to delete the file by selecting Yes. Please note this delete option makes the file unrecoverable.

And that is the Voice File Library.

SMS Library

To manage and upload files for SMS, click the SMS button.

Here you will see the txt files that have already been uploaded. Upload a txt file by first clicking on Choose File and locating the file you wish to open.

Once the file has been selected, click Upload as SMS

.

The screen will refresh and you will now see the file in the list.

Next to each file you will see multiple options. 

The Download option will allow you to download the message.

Editing a Message

The Edit option will allow you to edit the message.

When you edit a txt file you can adjust the name of the file as well as the message text. Once you are satisfied with the message, click Save.

Replacing a File

You can also replace a file in the list.

Click Choose File and select the file you wish to use. Once you have the file selected click Replace.

Renaming a File

You can also rename a file in the list.

Just change the file name and click the disc icon to save.

Deleting a File

And finally, you can delete a file in the list.

You will need to confirm you want to delete the file by selecting Yes. Please note this delete option makes the file unrecoverable.

And that is the SMS File Library.

Email Library

To manage and upload files for Email, click the Email button.

Here you will see the email files that have already been uploaded. You can upload either an HTML file or a txt file.  Upload a txt file by first clicking on Choose File and locating the file you wish to open.

Once the file has been selected, click Upload as Email.

The screen will refresh and you will now see the file in the list.

Next to each file you will see multiple options. 

The Download option will allow you to download the message.

Editing a Message

The Edit option will allow you to edit the message.

When you edit a txt file you can adjust the name of the file as well as the message text. Once you are satisfied with the message, click Save.

Replacing a File

You can also replace a file in the list.

Click Choose File and select the file you wish to use. Once you have the file selected click Replace.

Renaming a File

You can also rename a file in the list.

Just change the file name and click the disc icon to save.

Deleting a File

And finally, you can delete a file in the list.

You will need to confirm you want to delete the file by selecting Yes. Please note this delete option makes the file unrecoverable.

And that is the Email File Library.

Image Library

To manage and upload images, click the Images button.

Here you will see all the image files that have already been uploaded. Upload an image file by first clicking Choose File and locating the file you wish to open.

Once the file has been selected, click Upload as Image.

The screen will refresh and you will now see the file in the list.

Next to each file you will see multiple options. 

The Link option will provide you with the URL of the hosted image so you can include it in an email message.

The Show option will allow you to view what the image looks like.

The Download option will allow you to download the message.

Replacing a File

You can also replace a file in the list.

Click Choose File and select the file you wish to use. Once you have the file selected click Replace.

Renaming a File

You can also rename a file in the list.

Just change the file name and click the disc icon to save.

Deleting a File

And finally, you can delete a file in the list.

You will need to confirm you want to delete the file by selecting Yes. Please note this delete option makes the file unrecoverable.

Best Practice: When you are uploading an image, please ensure the image is no larger than 1.5MB.

And that is the Image File Library.