Email Reporting Guide - What does this result mean?

Email messages sent begin sending immediately at their scheduled time.  Once the emails have been sent, they will continue to show a status of Statistics Pending for 24 hours after they have been sent.  This is because Alert Solutions also offers the ability to receive reporting to your inbox.  If an email report was sent immediately after sending to your inbox, the number of openings/reads would be minimal since not all recipients open their emails at the same time.  Alert Solutions instead chooses to keep these in a status of Statistics Pending for 24 hours (while also updating in real time) and then once the reporting period has passed, an email report can be sent.   To see the reporting in real time, click on the Message Title in your Recent Broadcast Activity.


Email Report may display several different results.   The following is a list of possible reports.

Sent - The email has bent sent to the recipient address.

Bad-Domain – The domain email address is incorrect i.e. what is after the at symbol (@).

Bad Mailbox – The email box is invalid.  The user address is not in service.

DNS – Do Not Send. The client is on the do not send list, a list compiled under your account for whenever a recipient clicks on the unsubscribe button. This in turn puts that specific email address on the DNS list. 

Other – Alert Solutions' SMTP service connected with the recipient's SMTP service and the connection was made for 5 minutes without a confirmation.

Policy Related – The email passed through the spam filter but was stopped by the recipients email box settings.

Content Related – The email was blocked due to some of the content in the body of the email.

Relaying Issues – Alert Solutions' SMTP service had trouble connecting to the recipient's SMTP service.

Routing Errors – Alert Solutions' SMTP service made the connection to the recipients SMTP service but the email packet was unable to be delivered correctly to the mailbox.  Please double check the email address.  Often, routing errors are due to a typo or an out-of-service domain.

Spam Related – The email was blocked by the recipients SMTP’s spam filter.

Bad Configuration - Alert Solutions' SMTP service made the connection to the recipients SMTP service but the email packet could not be delivered correctly to the mailbox.

Bad connection - Alert Solutions' SMTP service made the connection to the recipients SMTP service but the email packet was dropped due to a poor connection.

Domain DNS - The whole domain @thedomain.com has been added to your DNS list or is on the globally blocked domain DNS list.

Inactive mailbox - Clients SMTP Server has answered and told Alert Solutions Email server that the email is no longer active.

Message expired – Alert Solutions' SMTP service connected with the recipient's SMTP service and was sending for 5 minutes. The recipients SMTP’s service closed its connection due to inactivity.

No answer From host – After the system default attempts, and after client specified resends, the recipients SMTP service did not answer Alert Solutions' SMTP service.

Quota-Issues - The Clients email box has a size limit set and they have received too many emails in the box and cannot receive the email sent.

Hard Bounces are:
           DNS         Inactive Mailbox
           Bad-Domain Domain DNS
           Bad-Mailbox

Soft Bounces are:
            Policy-Related      Quota Issues           Bad Connection Routing Errors
            Other              No answer from host  Bad Configuration Content Related
            Relaying-Issues     Message expired           Spam Related
            Routing-Issues      Bad Connection
            Spam-Related     Bad Configuration

Hard Bounces are emails that will never be delivered.  To remove addresses from the DNS list, please email support@alertsolutions.com with the address(es) to be removed.  You must have the intended recipient's permission to do so.  Domain DNS removal must be requested directly by the domain owner.

Soft Bounces are reported errors that may be temporary and future mailings may deliver successfully. 





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